Order & Payments

• We do not provide product purchases for non-members.
• Payment method is available through Paypal.
• Payment method or product cannot be changed after ordering. Please request cancellation and reorder.
• Please note that you cannot cancel your order while it is being prepared for delivery.
• Gift wrapping service is not provided
  

Shipping

• Products are shipped within 3 to 5 business days after ordering on weekdays.
• Business days: Monday to Friday (excluding public holidays)
• It may take up to 7 to 15 days for the product to arrive after shipment.
• All products are shipped from Korea.
• Delivery schedule cannot be arbitrarily designated.
• Delivery address cannot be changed during delivery preparation.
• Shipping costs vary for each country, and detailed shipping costs can be confirmed when paying for the product.
• Delivery is made without customs duties and taxes paid.
• All import (customs) duties and or taxes must be paid by the customer, referring to local custom policies.
• Due to customs regulations, KALEG cannot declare purchased items as gifts or offer a lower price than the actual product price.

Returns

• If you are not satisfied with the product, you can return it.
• For returns due to a simple change of mind, you can request a return from the Account page.
• Returns will be approved only if the application is made within 30 days after the product arrives and the product is returned directly to the return shipping address in its undamaged condition.
• Return requests will not be accepted after 30 days.
• All international return shipping costs and other taxes are the responsibility of the customer, unless we provide you with an incorrect/defective item.
• If the product is defective, a product different from the ordered product is delivered, or there is damage during shipping, you can receive a return and refund (including delivery fees).
• In this case, please contact us using the information below within 7 days after the product arrives, including the order number, reason for return, and a photo of the returned product.
• Exchanges are not possible. Please return the product and purchase a new one.
• Refund processing will occur after inspection of the returned product, and inspection will take 3 to 7 days after the product arrives.
• Refunds may take up to 5 business days after inspection is completed, depending on the payment method used.
• When processing a refund, the initial delivery fee incurred is excluded.